How To Book

Are you ready to book your tickets? Take a look at the possible options and we look forward to welcoming you to a show soon!

Tickets may be booked online, over the phone or in person at our Box Office.

Box Office: 01664 851111
Email: boxoffice@brooksbymelton.ac.uk
You can also use our secure online booking service.

Website Sales

We have introduced a new ticketing system which will considerably improve your experience when booking tickets for a show.

Secure Site

Using the latest technology, you can be confident that buying a ticket through our website is completely secure.

At all times, when using our website you will be using the http secure protocol.

Seating – Select Your Own Seat

On shows using a seating plan, choose your own seat for a performance.

For events such as Comedy Clubs seating is unreserved, and in these cases customers may sit where they like according to availability. Tickets will therefore not display a seat number, and seats are allocated on a first come first served basis.

Special Offer Alerts

Our new system will automatically provide you with information about reduced prices and other special offers making sure you get the best value for your money.

Customer Account

When you first make a purchase through our ticketing system you will be asked to set up a customer account. This is a simple process and once you have created your account our system will hold your password protected information, which you can access at any time. Simply use the Account button feature on the home page of our website. Once you have created your account, there will be no need to re-input your information when making future purchases.

Need some help?

If you have a problem with accessing or using our new online ticketing system, our Box Office staff are happy to give you advice.

Please contact us on 01664 851111 whilst you are still in the system.

Booking Fee

A £1.00 booking fee will be charged per ticket.

This goes towards providing you with a 24/7 booking system; keeping you informed through our website, social media, and What’s On Guide; providing you with a varied programme of events; free on site parking for customers during show times; banking charges; our friendly and helpful staff; and keeping your Theatre open!

Thank you for your understanding and continued support.

Ticket Postage

All customers will have the option to have their purchased tickets posted to them. There is a £1.50 charge for this service.

Print Your Tickets At Home

Booking online with our system offers customers the possibility of printing your tickets at home. This will save postage costs and the possibility of lost tickets. Simply follow the instructions during the booking process. We will contact you before the show with any key information regarding your visit, and after the event to find out what you thought about it!

Collection from Box Office (CoBO)

We aim to provide all of our customers with a friendly and welcoming Box Office and wider Theatre experience. With this in mind, you are able to request collection of your tickets from the Box Office free of charge. Please allow a minimum of 30 minutes prior to the show start time to ensure that these can be collected with enought time to find your way to your seats.

Babies

We welcome families, though some events are not considered suitable for young children and babies. All children under the age of 2 are welcome to attend for free and do not need a ticket. We do ask that you inform the Box Office if this is the case so that we can offer you an appropriate seat within the auditorium alongside the rest of your party.

Reservations, Returns, Refunds & Exchanges

We recommend that you check all of the ticket information thoroughly prior to making a purchase. All purchases are final, non-refundable, with no exchanges or returns. This policy also applies to tickets purchased from us for shows/events at other venues.

Tickets are sold subject to the right of the Promoter and/or the Management to make any necessary changes in the performance or event owing to unforeseen or unavoidable circumstances.

We do not offer reservations unless you are booking for a large group or schools, please see this policy further on.

Age Advisory

Please note: where a suitable age is stipulated, the show may contain themes and language not suitable for persons aged below the recommendation. Children attend at parental discretion.

 

How To Find Us

By Car

Asfordby Road, Melton Mowbray, Leicestershire. LE13 0HJ.

Melton Theatre is situated within the campus at Brooksby Melton College. We are right on the junction of the A607 Leicester/Grantham Road and A606 Nottingham Road. Our reception and theatre foyer is on the A6006 Asfordby Road.

Parking

There are a number of public car parks in Melton Mowbray and they are free after 6pm (and all day Sunday).

Our nearest one is just south of the theatre on the A606 Wilton Road. Use the Postcode LE13 0UJ for Sat Nav.

By Train

Melton Mowbray station is approximately 10 minutes walk away from Melton Theatre.

Final trains departing for Leicester

  • Monday – Friday are currently at 10.37pm
  • Saturday & Sunday are currently at 9.30pm

Full details about the station can be accessed here

Please check with National Rail for current timetables prior to travelling to the venue.

By Bus

Travelling from Leicester

  • Monday – Saturday are currently departing at 7.25pm and arriving at Melton Mowbray’s Windsor Street at 8.21pm
  • There are currently no services running on Sunday’s

Travelling to Leicester

  • Monday – Saturday are currently departing at 7.15pm and arriving at Melton Mowbray’s Windsor Street at 8.10pm
  • There are currently no services running on Sunday’s

Please check the current timetables prior to travelling to the venue at the below links:

Accessibility

We aim to make our venue as accessible and welcoming as possible

Please find a full copy of our access statement here: Access Statement for Melton Theatre

Access Summary & Key Points:

Wheelchair spaces in our performance area

We have a lift and our front and rear rows can be accessed avoiding stairs if required.

Please note that our front row wheelchair position (AW1) will only fit a standard sized wheelchair. Electric chairs will fit providing that they are not larger than a standard wheelchair (800mm/3ft deep including any foot rests). Larger chairs or mobility scooters will need to go in the rear positions (NW2, NW3, NW4).

If in doubt, please contact the venue on 01664 851111 prior to arrival/booking to arrange a viewing of the theatre.

Hearing Loop

The theatre is equipped with a hearing loop, please contact us in advance in order to be advised on best possible seating for you.

Accessible parking

We cater for all access requirements and have a limited number of on-site spaces for blue badge holders and similar qualifying patrons. Please let us know if you require this or any other assistance at the point of booking your tickets.

Accessible toilets

Accessible toilets are available both upstairs and downstairs. These do not require the use of a radar key for entry.

Essential Companion Scheme

  • Free tickets for those who need someone with them to assist with mobility or guidance.

We want to make sure everyone can participate and enjoy our events equally. Through our Essential Companion Scheme we provide free tickets to those who need someone to be with them in order to come to an event.

  • What is an Essential Companion?

An Essential Companion is someone who can assist a customer with mobility or guidance, and ensures their safety and enjoyment of our events.

The scheme is not open to or intended for customers who simply want someone to go with them, or just need assistance with transportation.

  • The Essential Companion Commmitment

The Essential Companion must make the following commitment:

  • to familiarise themselves with our venue and the location of services and facilities contained within them
  • to be available at all times to assist the customer during their visit
  • to speak to our staff if the customer has complex needs and to receive advice about means of escape issues
  • How to apply

Apply by completing the following form: Essential Companion Scheme

If you have difficulty completing the form or would like more information about the scheme, please contact a member of the Melton Theatre team.

Email: boxoffice@brooksbymelton.ac.uk

Telephone: 01664 851111

  • How to book

Once your application has been approved you will be able to book tickets online or through our Box Office, over the phone or in person. As long as Essential Companion tickets are available for the event you are booking for, one ticket will automatically be discounted to free.

  • Terms and conditions

Please note that Essential Companion tickets are available for many, but not all events.

Applications can take up to 4 weeks to process.  No refunds can be made for tickets bought before this application has been approved.  We cannot hold tickets for you whilst you are waiting for an application to be approved. Additional information may be required to consider your application.

You will need to reapply every 12 months.

If your application is refused you can ask for the decision to be looked at again by a panel of staff dedicated to equality and accessibility. The panel will also be consulted about hard to decide applications.

 

Schools & Groups

We warmly welcome schools, colleges and other group bookings, and offer ticket discounts and other benefits for groups of 10+ where available:

  • Discounted rates for selected shows
  • An option to reserve your tickets and pay at a later date via invoice
  • Free teacher tickets for school groups
  • An option to pre-order drinks and ice creams for your convenience
  • Bespoke backstage tour can be arranged
Make a Schools Booking

We do all that we can to make bringing a school group to the theatre as easy as possible. For many productions, we can offer great ticket discounts for school groups so please contact us in advance of making your booking.

To book or discuss your school group requirements contact our Theatre Coordinator on 01664 851111 or email boxoffice@brooksbymelton.ac.uk